Realizing strategic customer service and support goals takes a successful partnership with the right outsourcing provider. With its innovative, client-focused approach, First Call Resolution's call center services and business process outsourcing solutions are among the most respected in the industry.
To cater to the needs of businesses from different industries, our contact center outsourcing services provide a wide range of capabilities. Together with the latest technologies, our agents can help with technical support, sales, product registration, and claims handling, among others.
By being able to provide targeted and unique programs, we are able to support Fortune 500 companies as well as small to mid-size clients. We can even customize programs further for dedicated or shared support models. Our 900 workstations and 24 x 7 x 365 coverage assure that we can handle customer inquiries around the clock.
Our headquarters are located in Southern Oregon, with contact centers in Roseburg, Coos Bay, and Grants Pass. Thanks to our strategic position, your business can enjoy the flexibility and responsiveness of domestic call center outsourcing services while taking advantage of the low cost of operations at our rural sites.
We look forward to working with you to help you realize your business goals. To learn more about our services, contact us here or call 541-957-8654.
Deliver what is promised and always be Client focused
Earn respect by treating each and every employee fairly
Always be fair and honest in our dealings